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WH-1000XM3 - USB C Charging Point Issue

himeshv
New

WH-1000XM3 - USB C Charging Point Issue

Hi all,

Having used my headphones on a daily basis between purchase and prior to the lockdown being enforced in March, my headphones have since gone flat. Having thought this was a battery issue, I've replaced the battery and all is working well, however, the headphones just do not charge. It seems like there's an issue with the charging port even though I have used multiple cables and via AC/PC/Mac. There doesn't seem any damage to the port itself, with the different cables all clicking into place as per when new. Has anyone else had a similar issue and if so, what was the process of having this repaired? And it would be great to find out the associated costs for the repair itself. Thanks in advance and hope everyone is staying safe.

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Sean_Mc
Moderator

Hi there,

 

Welcome to the Sony Community.

 

I'd recommend getting in touch with the Sony Support team here for further help.

 

Best wishes,

Sean