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WF-1000xm3 right ear noise when NC activated

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mircea84
New

WF-1000xm3 right ear noise when NC activated

Hi,

 

I've been using the WF-1000XM3 buds for a few weeks and today I've noticed a strange noise coming from the right earbud when noise cancelling is activated. It can be clearly heard when sitting in a quiet room. NC doesn't make sense when in a quiet room but I can hear the sound also if I turn on some (loud) noise source.

I've tried swapping the buds from right to left ear and the sound moved with the bud, therefore it's not my ear.

I haven't been able to find a correlation between some action/environment and this issue as this is not happening all the time.

It's pretty annoying as it feels as if I have something in my ear.

 

Have you been having the same experience? Is there any workaround?

 

Thanks!

1 REPLY 1
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Sean_Mc
Moderator

Hi there,

 

Welcome to the Sony Community.

 

Please see the following article here for help with a solution.

 

Let me know how you get on.

 

 

Best wishes,

Sean