Black dots in a line down image, camera issue? Brand new Sony a7iii.

[jacobjake]

Hello,

I've just received a brand new Sony a7iii from Amazon today, I took some test photos and video and noticed black dots appearing in a line down the image (4 -6 lines across the image).

These dots also appear in the LCD screen and EVF and are picked up when focus peaking is on.

Has anyone had this before and know if it's just a bad version/broken camera?

I've attached 2 images, the one of the keyboard is a shot of a video I zoomed in on the lines in question in the top right of the image:

The second image is a photo cropped in on the dots/lines:

I tested with and without the lenses (took it away from the body briefly, lines still appeared)

Thanks for any help with this!

[jumpsuit]

Hi @jacobjake and welcome to the Community

Crikey

(You may have already) but have you tried a reset to see if it makes any difference?

If not then I would contact Amazon straight away and ask for an exchange / refund.

[jacobjake]

Glad others are as shocked as I was, and this isn't a "thing that happens" :).

Yeah I tried a reset without any luck, I'll be applying for a replacement for sure.

Thank you for the reply jumpsuit.

[jumpsuit]

Hi again

No worries

Let us know how you get on.